At WP Cooper, we are committed to delivering high-quality WordPress themes that are reliable, flexible, and easy to use. The following terms outline our refund policy, licensing agreement, and general conditions of use.
1. Refund Policy
We stand behind the quality of our products and want you to be fully satisfied with your purchase.
- 14-Day Money-Back Guarantee All purchases are covered by a 14-day refund period. If you are not satisfied with your theme for any reason, you may request a full refund—no questions asked.
- Conditions of Use Customers are encouraged to download, install, and test the theme during this period. If the theme does not meet your needs, you are entitled to request a refund.
- Support & Troubleshooting Our themes are thoroughly tested. If you experience technical issues, please review our documentation or video tutorials, or contact our support team for assistance. Many issues can be resolved quickly with proper guidance.
- Refund Process
- All payments and refunds are securely handled through Freemius, our payment partner.
- Refund requests must be submitted within 14 calendar days of purchase by contacting us with your order details.
- Once approved, refunds will be processed through Freemius to the original payment method used.
- Processing times may vary depending on your payment provider (typically 5–10 business days).
- Limitations
- Refunds requested after the 14-day period are not eligible.
- Refunds apply only to the original purchase and do not cover renewals, upgrades, or related services.
- This policy applies exclusively to purchases made directly through wpcooper.com. Purchases made through third-party platforms are subject to their respective policies.
2. License Agreement
All purchases of WP Cooper themes are subject to the End-User License Agreement (EULA) provided through Freemius. This agreement governs usage rights, licensing terms, updates, renewals, and support.
By purchasing, downloading, or using WP Cooper products, you agree to the terms outlined in this agreement.
🔗 View the WP Cooper End-User License Agreement (EULA)
3. Commitment to Fair Use
At WP Cooper, we aim to keep our terms transparent and customer-friendly. Our refund and licensing policies are designed to give you peace of mind, while also ensuring fair and responsible use of our products.
If you have any questions regarding this policy, refunds, or licensing terms, please contact our support team.